Transportation Support Policy

1. What we are and are not

• We do not own or operate trucks, employ drivers, take custody of vehicles in transit, or issue bills of lading;
• We do not hold FMCSA property broker authority, motor carrier authority, a surety bond (BMC-84/85), or cargo insurance;
• We are not a party to any transport contract and assume no carrier or broker duties, however our assistance is described elsewhere;
• Any carrier we mention, quote, or schedule with is an independent business, not our agent, affiliate, or subcontractor.

2. Courtesy assistance

At your request we may: pass along quotes we obtain from independent carriers; help schedule a pickup; share the pickup code process with a carrier you authorize; and track basic status on your deal page. Doing any of this does not make us the shipper, broker, or carrier, and we may stop offering assistance on any transaction or generally at any time.

You choose and vet the carrier. Before releasing a vehicle to (or booking) any carrier — including one we mentioned — you are responsible for verifying its DOT/MC authority is active, its insurance (liability and cargo) is sufficient for the vehicle's value, and its driver and truck match the booking. FMCSA's public registry (safer.fmcsa.dot.gov) is the standard check.

3. Quotes and timing

Every quote or estimate shown on the Platform is a third party's number, may change until the carrier confirms, and may exclude accessorials (inoperable vehicle, winch, storage, remote locations). We do not guarantee any pickup date, transit time, or delivery date, and transport delay is not grounds to cancel a Sale or miss a payment deadline (the arbitration window extension in the Vehicle Condition Arbitration Policy is the only timing relief connected to transport).

4. Billing convenience

Where the Platform lets you pay a transport charge at checkout or on your deal page, we collect that amount as your billing convenience only and remit it to the carrier. Collection does not make us the carrier or broker of the move; the carrier remains solely responsible for performance. If a booked move is cancelled before pickup, we refund what we collected less any cancellation charge the carrier imposes under Section 8. Transport charges are separate from, and never part of, the vehicle price for arbitration or fee purposes.

5. Risk of loss

Under the Terms of Service, release of a vehicle to the buyer's authorized carrier is the Release Event: risk of loss passes to the buyer at that moment, and the buyer's recourse for anything that happens in transit is against the carrier and its insurer. Buyers should insure vehicles from the Release Event and confirm the carrier's cargo coverage before pickup.

6. Condition documentation at pickup and delivery

• At pickup, the seller (or its agent) and the driver should complete a walk-around and record existing damage on the bill of lading, with photos;
• At delivery, the buyer must inspect before signing, note every new damage item on the bill of lading, and photograph it on the truck or at the point of delivery where possible;
• A clean-signed delivery receipt is strong evidence against a later transit-damage claim. Damage noted at delivery is a carrier claim, not a seller condition claim.

7. Claims

All claims for loss, damage, delay, or shortage in transit must be made against the carrier and its insurer, under the carrier's contract and applicable law (interstate moves are generally governed by the Carmack Amendment, 49 U.S.C. § 14706, which typically requires written claims within 9 months of delivery). Notify the carrier in writing as soon as possible — and within 48 hours for concealed damage — and copy support@laneuppro.com so we can share our records. We will reasonably cooperate (booking records, photos, timestamps) but we do not adjudicate, guarantee, advance, or pay transport claims.

8. Cancellations and no-shows

If you cancel a scheduled move, cancel as early as possible through the Platform or the carrier directly; carrier cancellation charges are yours. If a vehicle is not available or accessible at the scheduled pickup ("dry run"), the carrier's dry-run charge is the responsibility of the party who caused it. If a carrier no-shows, your remedy is against the carrier; we will help you re-book but owe no compensation for the missed window.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APEX AUTO GROUP INC.'S TOTAL LIABILITY ARISING FROM OR RELATED TO TRANSPORTATION ASSISTANCE ON A MOVE — INCLUDING QUOTING, SCHEDULING, CARRIER SELECTION HELP, AND BILLING CONVENIENCE — IS CAPPED AT THE FEE WE ACTUALLY COLLECTED AND RETAINED FOR OURSELVES ON THAT MOVE (AMOUNTS COLLECTED AND REMITTED TO THE CARRIER ARE NOT RETAINED). WE ARE NOT LIABLE FOR THE ACTS, OMISSIONS, SOLVENCY, OR INSURANCE SUFFICIENCY OF ANY CARRIER.

10. Vehicle release and records

A seller must release a vehicle to a carrier only after confirming the buyer's pickup code through the Platform and reasonably matching the driver and truck to the booking; release without pickup-code confirmation is at the seller's risk under the Terms of Service. We retain transport-related records on the deal (quotes, bookings, confirmations, pickup-code events) for at least 4 years and will provide them to a party to the move on request.

11. Force majeure and governing law

Neither we nor any party is liable for transport assistance delays caused by events beyond reasonable control (weather, road closures, government action, fuel disruption). This policy is governed by the laws of the State of Connecticut as part of the Terms of Service, whose dispute-resolution and venue provisions apply; nothing here alters rights and obligations that federal transportation law places on carriers.