Delete your LaneUpPro account

You can delete your account yourself at any time, on the website or in the iPhone or Android app. Deletion is permanent: you won’t be able to sign in again with that account.

Delete it yourself

1. Sign in at laneuppro.com or in the LaneUpPro app.
2. Open Account → Profile → Security.
3. Under Delete account, choose Delete my account and confirm.

What has to be finished first

To protect the other side of your deals, we can’t delete an account while any of these is open:

• A live or pending listing — end or cancel it first.
• A deal in progress, such as a payment that is pending or being held until handover — complete it first.
• Money in your Platform Balance — request a withdrawal in Account → Balance & rewards so you don’t lose it.

Staff accounts are removed by a LaneUpPro administrator rather than deleted by their owner.

No longer have the app, or can’t sign in?

Email support@laneuppro.com from the email address on your account, with the subject “Delete my account”. We’ll confirm that the account is yours, then delete it within 30 days, or tell you what is still open (for example, a deal in progress). You can also write to Apex Auto Group Inc., 187 S Main St, East Windsor, CT 06088.

What is deleted, and what we must keep

We delete your sign-in, profile and preferences, saved searches, notes, notifications and app push tokens. Face ID or fingerprint sign-in data stays only on your own device and is removed when you sign out or uninstall the app.

Some records must be kept by law even after deletion: bids, sales, payments, refunds and payouts; titles and odometer disclosures (federal rules require at least five years); signed policy records; tax forms; and dispute and arbitration files. We keep them only as long as the law requires, then delete or de-identify them. See the Privacy Policy for details.