Support

Questions about an auction, a payment, a title or your account? Contact the LaneUpPro team. We aim to reply to every email within one business day.

Contact us

• General help: support@laneuppro.com
• Payments, payouts and balance refunds: billing@laneuppro.com
• Titles and registration paperwork: titles@laneuppro.com
• Account security (a login you don’t recognize): security@laneuppro.com
• Phone: (860) 261-9528 · Mon–Tue 9 AM–6 PM · Wed 8 AM–6 PM · Thu–Fri 9 AM–6 PM · Sat 9 AM–4 PM (ET) · Sun closed
• Mail: Apex Auto Group Inc., 187 S Main St, East Windsor, CT 06088

If you have an account

Sign in and open Account → Help & Support to search answers, send us a message or message your agent. Condition claims and disputes are opened from the deal page, so the photos and evidence stay with the car — see the Vehicle Condition Arbitration Policy for the deadlines.

Common topics

• Fee Schedule — bidding is free; fees apply only to listings, completed purchases and optional add-ons.
• Title Policy — how and when titles move.
• Transportation Support Policy — carriers, quotes and pickup.
• Terms of Service and Beta Program Terms.
• Privacy Policy.
• Delete your account, including if you no longer have the app.