Participation Policies

Electronic Records & Signature Consent

You agree to do business with LaneUpPro electronically. By checking an agreement box or clicking "I agree," you are signing — and that signature has the same legal force as ink on paper under the federal E-SIGN Act (15 U.S.C. § 7001 et seq.) and applicable state UETA statutes.

We keep a record of what you signed, which version you signed, and when — and you can review your signed policies any time from the Account tab. You may request paper copies, but electronic delivery is our standard.

Verification & Access Disclosure

To keep the marketplace safe, every member consents to verification. You authorize LaneUpPro to collect, store, and review the identification and business documents you provide — government-issued ID, dealer license, resale certificate, business registration, tax and insurance documents, and any document reasonably requested for your account file — and to verify them with issuing authorities, licensed data providers, and (for dealers) auction industry credentialing services such as AuctionACCESS.

Your documents are used for verification, fraud prevention, legal compliance, and account administration. They are stored securely, viewed only by authorized platform staff through access-controlled links, and are never sold or shared with other buyers or sellers. See the Privacy Policy for retention details.

Participation on LaneUpPro is a privilege, not a right. The platform reserves the right, at its sole discretion, to deny an application, decline a document, pause an account pending re-verification, or revoke access at any time — including where verification cannot be completed, information appears inaccurate or fraudulent, or continued access poses risk to the marketplace or its members. Where reasonably possible we will tell you why and what would cure the issue.

Providing false or altered documents is grounds for immediate termination and may be reported to the appropriate authorities.

As-Is, Where-Is Sale

Every vehicle on LaneUpPro is sold AS-IS, WHERE-IS, WITH ALL FAULTS. Unless a written warranty from the seller expressly says otherwise, no warranty of any kind — express or implied, including merchantability or fitness for a particular purpose — accompanies any sale. Condition lights, quality grades, photographs and inspection notes are good-faith aids to bidding, not guarantees.

Buyers are invited (and encouraged) to review every photo, inspection section, and vehicle history resource before bidding. A bid is a binding offer to purchase at that price on these terms.

Nothing in this policy limits rights that cannot be waived under the law of the state where the sale occurs, or a licensed dealer's obligations under a state's used-vehicle warranty or lemon-law statutes where those apply to the transaction.

Odometer Disclosure

Federal law (49 U.S.C. § 32705 and 49 C.F.R. Part 580) requires the seller to state the odometer mileage upon transfer of ownership for vehicles subject to disclosure. Providing a false statement, or failing to complete the disclosure, may result in fines and/or imprisonment.

Sellers certify that the mileage entered on a LaneUpPro listing reflects the vehicle's odometer reading at the time of listing and will complete the official odometer disclosure (on the title or the state's disclosure form) at transfer. If the actual mileage is unknown or the odometer has rolled over or been replaced, the seller must say so plainly in the listing and on the disclosure.

Buyers acknowledge that the platform relays the seller's disclosure and does not independently verify mileage.

Arbitration Policy

The parties agree that eligible post-sale claims will be resolved by binding arbitration administered through LaneUpPro's arbitration process, under the Federal Arbitration Act. Eligible claims must be raised within the arbitration window shown on the deal — measured from deal lock — and before the vehicle is retitled, exported, altered, or driven beyond a reasonable inspection distance.

ARBITRATION-WORTHY (a claim is valid when the seller failed to disclose any of the following): (1) frame or unibody damage, or structural repair; (2) flood, fire, or hail damage; (3) branded, salvage, rebuilt, lemon-law buyback, or otherwise non-clean title where the listing said Clean, or a title the seller cannot deliver; (4) odometer discrepancy, rollback, or a reading materially different from the listing; (5) engine defects: knocking or internal noise, excessive smoke, overheating, blown head gasket, or an engine that will not start or stay running; (6) transmission or drivetrain defects: slipping, hard shifting, no reverse, differential or transfer-case failure; (7) inoperative air conditioning or heat where the listing did not flag it; (8) active airbag/SRS, ABS, or check-engine light present at handover but absent from the listing photos and tags; (9) undisclosed accident history that a commercial history report (e.g. Carfax/AutoCheck) shows as reported BEFORE the listing date; (10) missing emissions equipment or an emissions/inspection failure the seller certified against; (11) aftermarket odometer, VIN plate, or emissions tampering; (12) undisclosed open recall the seller certified as completed. Any undisclosed event on this list makes an arbitration request valid.

MINOR — NOT ARBITRABLE (issues a reasonable seller could miss; these do not qualify for arbitration, but a pattern of them lowers the seller's rating): (1) cosmetic flaws — small dents, door dings, scratches, chips, faded trim, curb rash — whether or not visible in photos; (2) wear items — tires, brake pads and rotors, wiper blades, bulbs, filters, belts, and fluids within service tolerance; (3) interior wear — seat bolsters, carpet wear, small stains or burns, headliner sag; (4) minor electronics — infotainment quirks, one inoperative speaker, remote-key battery, USB ports; (5) missing second key, floor mats, manuals, or cargo covers; (6) minor leaks or seepage that do not drip; (7) diagnostic codes stored but not illuminated at handover; (8) anything fairly flagged by the seller's inspection tags, visible in listing photos, or noted in the description. Buyers should reflect such items in the seller rating rather than an arbitration claim.

Arbitration is evidence-based: photographs, inspection records, and (where needed) an independent mechanic's written finding. Outcomes may include price adjustment, sale rescission, or denial of the claim. Both parties agree to accept the arbitration outcome as the final platform remedy before pursuing any external remedy.

Escrowed funds for a vehicle under arbitration are held until the case closes. Sellers: disclosing an issue in the listing removes it from arbitration entirely — when in doubt, flag it.

Dispute & Payment Handling

Buyer payments are collected by LaneUpPro's payment processor and held in escrow. Escrow is released to the seller only when handover is confirmed with the buyer's pickup credentials (or a confirmed shipment), or when a dispute or arbitration concludes in the seller's favor.

Winning bids and locked deals are binding. A buyer who fails to pay within the stated payment window, or a seller who fails to deliver the vehicle and title as described, is in default and may be charged the applicable default fee, lose platform privileges, and be pursued for actual damages.

Disputes must be opened from the deal page within the dispute window shown on the deal. While a dispute is open, both parties agree to preserve the vehicle in its handover condition and to respond to platform requests within two business days.

Chargebacks initiated in lieu of the platform dispute process are treated as a breach of this policy; the platform may recover related costs and suspend the account pending resolution.

Whole-Dollar Amounts & Rounding: all bids, prices, fees, deposits, bills, and payouts on LaneUpPro are expressed and settled in whole U.S. dollars — cents are not used. Bids that are not whole-dollar amounts are rejected. Where a percentage-based fee or split produces a fractional amount, the fraction is rounded in LaneUpPro's favor: fees, commissions, markups, and deposits charged by or retained by the platform are rounded UP to the next whole dollar, and amounts payable to members are rounded DOWN to the nearest whole dollar. The rounded difference (always less than one dollar per line item) is retained by LaneUpPro as part of its fee for operating the marketplace. Each member agrees to this rounding convention as part of the platform fee schedule.

Public Sale Program — Dealer of Record

LaneUpPro operates a single marketplace in which licensed dealers and verified members of the public bid on the same inventory. When the winning buyer is a public (non-dealer) buyer, the transaction is completed as a RETAIL SALE by the selling dealer, who acts as the DEALER OF RECORD for that sale.

As dealer of record, the selling dealer is responsible for everything a retail vehicle sale legally requires in the applicable state, including: (a) calculating, collecting and remitting sales/use tax where the dealer is required to do so; (b) preparing the retail purchase contract and any state-required buyer disclosures (including the FTC Used Car Buyers Guide where applicable); (c) completing title assignment and the odometer disclosure; (d) submitting or facilitating RMV/DMV title and registration paperwork, temporary plates or transit permits where the state requires the dealer to provide them; and (e) retaining deal documentation as state law requires.

In consideration for performing these dealer-of-record duties, the selling dealer receives the public-sale service compensation shown in the platform fee schedule for public-buyer transactions (the retail service amount included in the public buyer's price, currently up to $500 per vehicle as published on the Fees page). Accepting a public-buyer sale constitutes the dealer's agreement to perform these duties for that compensation.

Public buyers agree to cooperate with the dealer of record: providing accurate identity, residency and (where relevant) tax information, signing state-required documents promptly, and completing registration within the time their state allows. Taxes, title fees, registration fees and similar government charges are the buyer's cost unless the deal states otherwise; the dealer's duty is to collect, prepare and remit — not to absorb them.

Public purchase and bidding limits: a public (non-dealer) buyer may purchase at most three (3) vehicles in any rolling 365-day period, and may actively pursue at most three (3) vehicles at a time (live-auction bids and pending offers combined). Bids, offers, and buy-now attempts beyond these limits are refused automatically. These limits keep public members within the unlicensed-sale allowances of most states; licensed dealers are not subject to them. LaneUpPro may adjust the limits where a state's law requires stricter treatment.

Dealers without retail authority in the relevant state are wholesale-only on the platform and will not be matched with public buyers. LaneUpPro is a marketplace venue and is not the seller, dealer of record, or tax collector for any vehicle transaction.

State-Specific Requirements (RMV/DMV Addenda)

Motor vehicle sales are regulated state by state. In addition to these policies, each party must comply with the requirements of the state(s) involved in their transaction — including title transfer deadlines, safety/emissions inspection requirements, temporary plate rules, damage/salvage branding disclosure, and sales or use tax obligations administered by that state's RMV/DMV and revenue authority.

Examples (illustrative, not exhaustive): Massachusetts requires title transfer within 10 days of sale and RMV-1 processing for registration; many states require salvage or flood branding to carry forward on the title; several states require dealers to provide a temporary registration or transit plate on retail sales; some states require notarized title assignments.

Where a listing, sale, or party is located in a state whose law imposes stricter requirements than these policies, the stricter state requirement controls for that transaction. Sellers certify their vehicles comply with the disclosure and branding laws of the vehicle's titling state; buyers are responsible for their own state's registration, inspection, and use-tax rules after purchase (except where the dealer of record handles them under the Public Sale Program).

Each member is asked to review and sign the specific addendum for their home state (Account → Policies & Agreements → State Addendum). Signing a state addendum acknowledges the state-specific obligations summarized there; it does not replace the member's duty to follow the full current law of their state.

Platform Operations, Service Availability & Operational Authority

Service as-is: LaneUpPro is an online service provided on an "as is" and "as available" basis. While we invest heavily in reliability, no software is perfect — members acknowledge that outages, latency, software defects, data-display errors, integration failures (payments, carriers, messaging), and scheduled maintenance can and will occasionally occur, and that uninterrupted or error-free operation is not warranted.

Operational incidents: where a technical incident — including but not limited to a software glitch or bug, server or network downtime, a bidding-engine malfunction, a mis-displayed price, fee, timer or listing attribute, duplicated or dropped bids, or a data-integrity error — affects an auction, offer, negotiation, deal, or account balance, LaneUpPro may in its sole discretion pause, extend, re-run, cancel, void, adjust, or reinstate the affected activity, correct any erroneous record, and unwind or restore any transaction to the state it would have had but for the incident. Any determination made by the LaneUpPro authority in resolving such an incident is final and binding on all affected members.

No entitlement from errors: an erroneously displayed price, payout, fee, countdown, badge, or listing attribute does not create a binding entitlement. The correct values are those produced by the platform's fee schedule and records as reasonably reconstructed by LaneUpPro after correction.

Limitation of liability: to the maximum extent permitted by law, LaneUpPro's aggregate liability arising out of or relating to any transaction or incident is limited to the platform fees actually paid to LaneUpPro for the affected transaction. In no event is LaneUpPro liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits, lost opportunity, vehicle depreciation, transport or storage costs, or the acts and omissions of buyers, sellers, carriers, inspectors, or payment providers. Nothing in this section limits liability that cannot be limited under applicable law.

Force majeure: LaneUpPro is not responsible for delay or failure caused by events beyond its reasonable control, including outages of hosting, payment, carrier or telecom providers, cyber-attacks, labor actions, weather, or acts of government.

Member responsibility and indemnity: members are responsible for the accuracy of the information they submit, the lawfulness of their own participation, and their own account security (credentials, pickup codes, devices). Each member agrees to indemnify and hold LaneUpPro harmless from claims arising out of that member's breach of these policies, misuse of the platform, or violation of law.

Continuity of authority: pending resolution of any incident or dispute, members agree to follow the platform's reasonable interim instructions (e.g., holds on funds or listings). Nothing in this section reduces a member's rights under the Arbitration Policy for eligible post-sale vehicle claims; it governs platform operations and technical incidents.

General Provisions

Governing law and venue: these policies and every platform transaction are governed by the laws of the Commonwealth of Massachusetts and applicable federal law, without regard to conflict-of-law rules, except that the vehicle-transfer formalities of the transaction's relevant state (title, tax, registration) are governed by that state's law. Subject to the Arbitration Policy, any court proceeding shall be brought in the state or federal courts located in Massachusetts.

Changes: we may update these policies from time to time. Material changes create a new policy version; you will be asked to review and re-sign before continuing to list or bid, and the version you signed — with its timestamp — remains on record.

Severability and waiver: if any provision of these policies is held unenforceable, the remainder continues in full force, and the unenforceable provision is deemed modified to the minimum extent needed to make it enforceable. A failure to enforce a provision is not a waiver of it.

Entire agreement: these Participation Policies, your state addendum, the Terms of Service, Privacy Policy, Fee Schedule, and applicable Buyer/Seller Agreement together form the agreement between you and LaneUpPro. If they conflict, the more specific document controls for its subject matter.

Survival: provisions that by nature should survive account closure — including recorded signatures, arbitration, dispute handling, fee obligations, and liability for fraud — survive it.

State Addenda (version 2026-07.1)

Members select and sign the addendum for their home state from Account → Policies & Agreements. In every state:

• Complete the title assignment and the federal odometer disclosure truthfully at transfer.
• Title brands (salvage, rebuilt, flood, lemon-law buyback) carry forward — sellers must disclose them and buyers inherit them.
• Title and register the vehicle within your state's statutory window; late-transfer penalties are the responsible party's alone.
• Sales/use tax, title and registration fees are government charges of your transaction — under the Public Sale Program the dealer of record collects and remits them for public buyers; in all other sales the buyer pays them at titling.

State-specific obligations (requirements change — always confirm current rules with the state agency):